RETURNS & EXCHANGES All sales on the Downing Hawaii website (www.downingsurf.com) are final. We will only accept returns due to errors in shipping or defects in manufacturing. If you need to return an item, please contact Keone at (808) 737-9696 or firstname.lastname@example.org to get a Return Authorization (RA) number. Returned items must be sent postage prepaid to Downing Hawaii, 3021 Waialae Ave, Honolulu, HI 96816. No CODs will be accepted for return items. All returns should be shipped via UPS or insured parcel post.